***DUE TO COVID PROTOCOLS AND HIGHER THAN NORMAL VOLUME, WE ARE CURRENTLY EXPERIENCING SHIPPING DELAYS. PROCESSING TIMES MAY BE 3-5 DAYS. PLEASE CONTACT US FOR MORE INFORMATION*
IMPORTANT SHIPPING INFORMATION
Orders are not guaranteed to ship the same day they are placed. All orders will ship within 3 business days of your order being placed. Please note that during high periods of high volume, this may take longer. Currently, there may be a delay due to physical distancing rules and reduced staff in the warehouse.
All packages are tracked for your convenience.
You will receive a tracking number via email soon after it leaves our warehouse in Pointe-Claire, QC. The tracking number will update as soon as the carrier scans the package into their system (this may take up to 24 hours). UPS does not deliver on weekends or holidays.
We have flat shipping rates, meaning that your shipping costs remain the same no matter how many products you order. Orders qualify for Free Ground Shipping on orders of $50 or more. We do not ship to PO Boxes. If a PO Box address is used and the package is returned to our warehouse, the order will be refunded minus a $10 re-stocking fee.
All orders placed using our free shipping method will ship with UPS Ground. Please allow 4-8 days for delivery after the package has left our warehouse.
We use UPS Ground as our standard shipping method. These orders will be delivered within 4-8 days after the package has left our warehouse.
**We don't ship to Yukon, Northwest Territories, or Nunavut. Exceptions may occur; however the standard shipping rates do not apply.