FAQ

What is ’47 FAMILY?

This is our way of showing our appreciation. You’ll earn points for activities on our site or interacting with the brand. Referrals, purchases, or writing reviews, will all count towards earning points. You can use them to earn discounts off purchases, collect memorabilia, and get first dibs on new products.

How do I view my points balance?

Your point balance is located in the upper right corner of our main nav on desktop and its own dedicated tab on the left when viewing on mobile. This will follow you on each page.

How do I redeem my points?

Select the My Rewards tab on your ’47 Family menu. Here you’ll see all the rewards we offer. If you have enough points, you can click Get Reward and it will direct you on how to redeem.

Is there a limit to the number of points I can earn?

Nope! We encourage all users to take full advantage of all available redemption methods. Go ahead and earn as many as you can!

What do the Approved / Pending / Cancelled statuses mean?

Approved: These points can be redeemed on rewards immediately. • Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. They will be approved within 10 days from the day of action. • Cancelled: These points will not be added to your account. This will happen if you cancel a purchase or void any redemption action (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes. There will be an option for you to redeem your points while in checkout. You will be able to see what rewards are available and how much they cost.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details. Contact orders@fortysevenbrand.ca to reach a customer service agent.

Blackout Period for Earning Rule "Celebrate a birthday"

There is a one month blackout period after signing up for a new account, when the earning rule for "Celebrate a birthday" will not be awarded to customers.
This is to prevent any potential abuse of the rewards program, by setting a fake birthday to gain additional points.

Do Points Expire?

No, they do not expire. Unless you delete your account and join again at a later date. You will then start over at 0.

Mar 18, 2021

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